Frequently Asked Questions

Do you have retail store locations?

We are a 100% online store! No physical locations, which means we can focus entirely on bringing you the best home decor experience, right to your doorstep. Shop anytime, anywhere at thehomeessentials.store 🏡

Do you offer bulk or wholesale orders?

We currently do not offer bulk or wholesale orders. The Home Essentials is a direct-to-consumer brand focused on delivering premium, curated home decor to individual customers. Shop our full collection at thehomeessentials.store

Do you have active discount codes or promotions?

Yes, we do! At The Home Essentials, we love rewarding our customers in multiple ways. New customers get an exclusive discount on their very first order simply by signing up with their email. Our email subscribers also receive members-only deals, early access to sales, and special promotions throughout the year. We regularly run sitewide flat discounts—just check our announcement bar at the top of the site for whatever is live right now. On top of that, we occasionally drop exclusive promo codes on our Instagram, Facebook, and TikTok pages for our community. The best way to never miss a deal is to subscribe to our emails and follow us on social media! 🏡

How can I contact customer service?

We'd love to hear from you! The fastest and easiest way to reach us is through our live chat — just click the chat icon on our website and our team will respond quickly, usually within a few hours. You can also reach us via our contact page, and we'll get back to you within 24 hours. Additionally, feel free to DM us on Instagram, Facebook, TikTok, or Pinterest — we're active across all platforms. However you reach out, we're always happy to help! 🏡

Do you offer express shipping?

All orders are processed within 24 hours of purchase and delivered within 48 hours. Every order is fulfilled through Amazon's world-class fulfillment network, ensuring your package is carefully packed and shipped fast, safe, and straight to your door. Every shipment is fully trackable so you always know exactly where your order is! 🏡

Do you ship internationally?

At this time, The Home Essentials ships within the United States only. We are actively working on expanding our reach globally — subscribe to our email list to get notified when international shipping launches! 🏡

Do you offer free shipping?

Yes! We offer free shipping on qualifying orders. Visit our Shipping Policy page for full details on our free shipping threshold and delivery information. 🏡